This is not an outage, just to inform folks of the change with multiple communication methods.
To improve account security and align with industry best practices, we are introducing a 7-day expiration period for session tokens for the Spiceworks Cloud Help Desk (CHD).
Why This Change?
This update reduces the risk of unauthorized access from stale or compromised tokens, ensuring enhanced protection for your accounts and data.
What You Need to Know
This update will take effect on January 8, 2025, and you will be required to log in on your first session after that update. Active sessions will remain valid for up to 7 days from the time of issuance. Expired tokens will trigger a logout, and you’ll be prompted to log in again. After expiration, users will be required to log in again to authenticate and obtain a new session token. This is specifically for CHD and our other IT tools; this will not affect your Spiceworks Community session token. This will only affect users who need to log into Cloud Help Desk and should not affect the end-users that you support.
If you do not remember your password, you can reset it by going to your Spiceworks Account Management page. https://accounts.spiceworks.com/
If you have questions or need assistance with this change, please contact our Support Team by posting in the Cloud Help Desk support area or opening a support ticket by emailing support@spiceworks.com.
Thank you for helping us maintain a secure environment for all members and users.