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Welcome to your one-stop-shop for updates on Spiceworks services. We’ll keep you in the loop with verified maintenance and incident updates from our team, so you get all the info you need about our services. While updates shouldn’t be considered real-time, we act quickly to keep this page current as soon as an incident is verified. Subscribe above and follow @Spiceworks on Twitter to stay up-to-speed.

Cheers,
The Spiceworks Team

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Scheduled Maintenance

Cloud Help Desk Premium Plan is now live Jul 1, 2025 00:30-01:30 CDT

The Premium Plan for Spiceworks Cloud Help Desk is officially live as of July 1, 2025.

As part of this change, organizations with six (6) or more active employees are required to upgrade to the Premium Plan. If your team exceeds this limit and has not yet upgraded, you will experience restricted access.

If you believe you're unable to access your Cloud Help Desk instance in error due to this change, please contact us at subscriptions@spiceworks.com. For all other issues or inquiries, use support@spiceworks.com.

For more information, see this update in the Spiceworks Community:

https://community.spiceworks.com/t/reminder-chd-premium-plan-required-for-6-active-employees-beginning-july-1-2025/1218717

Posted on Jun 30, 2025 - 19:34 CDT
Jul 10, 2025

No incidents reported today.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
Completed - The scheduled maintenance has been completed.
Jul 1, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 00:00 CDT
Scheduled - As part of upcoming plan changes, all Cloud Help Desk (CHD) members will be automatically logged out on July 1, 2025. This will sign you out of both CHD and the Spiceworks ID service. This one-time action supports consistent session handling going forward. Members simply need to log back in, restarting the standard 7-day session window enforced for security purposes.
Jul 1, 00:00 CDT
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.