Monitoring - A new fix has been implemented and we're monitoring to verify its effects.
Sep 16, 2022 - 07:42 CDT
Identified - The source of the issue has been identified and a fix is being worked up.
Sep 15, 2022 - 07:34 CDT
Investigating - REOPENED: We have reports that some emails don't make it to the cloud help desk to update tickets. The development team are looking into the cause.
Sep 13, 2022 - 11:23 CDT

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Welcome to your one-stop-shop for updates on Spiceworks services. We’ll keep you in the loop with verified maintenance and incident updates from our team, so you get all the info you need about our services. While updates shouldn’t be considered real-time, we act quickly to keep this page current as soon as an incident is verified. Subscribe above and follow @Spiceworks on Twitter to stay up-to-speed.

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The Spiceworks Team

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Past Incidents
Sep 26, 2022

No incidents reported today.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

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Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

Unresolved incident: Cloud Help Desk - Some emailed ticket responses aren't added to ticket.

Sep 15, 2022
Sep 14, 2022

No incidents reported.

Sep 13, 2022
Sep 12, 2022
Resolved - Between 18 Aug, 2022 and 30 Aug, 2022, reply notifications that included a custom footer did NOT include the text "Reply above this line to add a comment."

This caused the reply to be improperly parsed, assumed to be an automatic reply, and dropped.

There's not a way to retroactively fix notifications that have already been sent, so it's expected that as these older notifications "age out", the issue will naturally resolve.

As always, email support@spiceworks.com with any questions about this.

Sep 12, 11:10 CDT
Investigating - Prior update was for another incident, this issue is still being investigated, apologies for the notifications.
Sep 9, 10:40 CDT
Identified - This issue is only affecting organizations that configured a custom email footer. A fix is being tested to resolve.
Sep 9, 10:26 CDT
Investigating - We have reports that some emails don't make it to the cloud help desk to update tickets. The development team are looking into the cause.
Sep 2, 10:03 CDT