Cloud Help Desk Maintenance on Nov 13, 2023

Scheduled Maintenance Report for Spiceworks

Completed

The maintenance period is now ended and the Knowledge Base is accessible, again, for all users.

Check the Cloud Help Desk release notes for details: https://community.spiceworks.com/blogs/help-desk-cloud-edition-release-notes/4112-cloud-help-desk-upcoming-changes-to-the-knowledge-base

Posted Nov 13, 2023 - 23:14 CST

Update

The downtime period of this maintenance is now over, and Cloud Help Desk is accessible again for all users. During the remainder of this maintenance period, the Knowledge Base will be inaccessible while the other areas of Cloud Help Desk are usable.

We will update here when the maintenance is complete and the Knowledge Base is available again.

Posted Nov 13, 2023 - 17:11 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 13, 2023 - 17:02 CST

Update

We've made adjustments to the timing (moved to Nov 13) and to the changes we will be making - check the updates on the same announcement post (https://community.spiceworks.com/blogs/help-desk-cloud-edition-release-notes/4112-cloud-help-desk-upcoming-changes-to-the-knowledge-base).

Posted Nov 08, 2023 - 15:35 CST

Scheduled

The Cloud Help Desk will have a maintenance outage during this period for data migration related to the Knowledge Base feature. For details see the release notes post: https://community.spiceworks.com/blogs/help-desk-cloud-edition-release-notes/4112-cloud-help-desk-upcoming-changes-to-the-knowledge-base

While CHD may be inaccessible during this maintenance period, no data will be lost, and inbound emails will be processed either during or immediately after the maintenance period has concluded.

This scheduled time slot is tentative for now - to keep up-to-date with our progress or any changes, subscribe and keep an eye on our Status Page.

We appreciate your patience and understanding.

Posted Nov 13, 2023 - 17:00 CST

This scheduled maintenance affected: Cloud Help Desk.