No further instances of page load issues have been reported or reproduced so we're considering this issue resolved. Please let support@spiceworks.com know if you are still seeing this issue.
Posted Jun 22, 2026 - 14:41 CDT
Monitoring
We isolated the recent help desk access issues to a sudden spike in usage. To fix this, our team is rolling out capacity increases and performance optimizations. We're continuing to monitor closely though for the past 30 minutes global availability has been stable.
Posted Jun 22, 2026 - 10:17 CDT
Investigating
Our devops and engineering teams are investigating reports that some users are experiencing error pages when trying to access their help desk. Further updates to follow