The Cloud Help Desk is fully operational and the maintenance period is concluded. We will continue monitoring to confirm, especially as typical usage increases Monday morning. Some emails sent during the outage period may be delayed and continue to trickle in over the coming hours. It is atypical for our maintenance outages, but today there is a chance some inbound emails sent during the outage period may not generate tickets or ticket comments. As a result, they may need to be resent.
Posted Aug 19, 2023 - 14:18 CDT
Update
Background job latency has resolved. Web frontend also continues to be highly responsive. We are monitoring to confirm overall stability.
Posted Aug 19, 2023 - 14:04 CDT
Update
The app is more responsive now, but we are continuing to actively resolve background job latency issues. You can access the Cloud Help Desk via browser, but you will likely see email delays until we fully resolve. We will continue to provide updates. The estimated outage period has been extended - we will remain active until fully stabilized.
Posted Aug 19, 2023 - 13:25 CDT
Update
We have approx. 30 minutes remaining before the end of the initially estimated outage time period. We are actively working to verify the upgrade. The estimated outage period has been extended by 1 hour to 1:30 PM CDT (18:30 UTC).
Posted Aug 19, 2023 - 12:06 CDT
Update
The app has been put back into maintenance mode while we continue bringing it back online following the upgrade.
Posted Aug 19, 2023 - 11:25 CDT
Verifying
Verification is currently underway for the maintenance items.
Posted Aug 19, 2023 - 10:55 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 19, 2023 - 10:01 CDT
Scheduled
Starting at approximately 10 AM CDT (3 PM UTC) on Saturday Aug 19, 2023, we will perform maintenance on the Spiceworks Cloud Help Desk (CHD). We anticipate this downtime to take no more than 2.5 hours and maintenance should end no later than 12:30 PM CDT (5:30 PM UTC).
This maintenance period will be used to perform a routine backend upgrade.
While CHD may be inaccessible during this maintenance period, no data will be lost, and inbound emails will be processed either during or immediately after the maintenance period has concluded.
To keep up-to-date with our progress or any changes, keep an eye here on our Status Page.
We appreciate your patience and understanding.
Posted Aug 17, 2023 - 12:25 CDT
This scheduled maintenance affected: Cloud Help Desk.