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Welcome to your one-stop-shop for updates on Spiceworks services. We’ll keep you in the loop with verified maintenance and incident updates from our team, so you get all the info you need about our services. While updates shouldn’t be considered real-time, we act quickly to keep this page current as soon as an incident is verified. Subscribe above and follow @Spiceworks on Twitter to stay up-to-speed.
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The Spiceworks Team
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Scheduled Maintenance
Cloud Help Desk Premium Plan is now live Jul 1, 2025 00:30-01:30 CDT
Update -
We will be undergoing scheduled maintenance during this time.
Aug 04, 2025 - 07:36 CDT
Aug 04, 2025 - 07:36 CDT
Scheduled -
Since July 1, 2025, accounts with six (6) or more active employee seats were required to upgrade to the Premium Plan to maintain full functionality.
To avoid disruption, we temporarily allowed continued email ticketing for accounts that hadn't yet upgraded. However, starting August 11, 2025, we will begin disabling email addresses for accounts that remain over the free tier limit and have not upgraded.
How do I restore my account to full access?
To restore full access, an admin or owner must either reduce the number of active seats to five (5) or fewer, or upgrade to a premium plan.
We have a payment FAQ at: https://www.spiceworks.com/support/help-desk-cloud-edition/docs/#pp-faq
If you need assistance upgrading to a subscription - Please contact us at subscriptions@spiceworks.com.
For technical issues or inquiries, use support@spiceworks.com.
Aug 04, 2025 - 07:30 CDT
To avoid disruption, we temporarily allowed continued email ticketing for accounts that hadn't yet upgraded. However, starting August 11, 2025, we will begin disabling email addresses for accounts that remain over the free tier limit and have not upgraded.
How do I restore my account to full access?
To restore full access, an admin or owner must either reduce the number of active seats to five (5) or fewer, or upgrade to a premium plan.
We have a payment FAQ at: https://www.spiceworks.com/support/help-desk-cloud-edition/docs/#pp-faq
If you need assistance upgrading to a subscription - Please contact us at subscriptions@spiceworks.com.
For technical issues or inquiries, use support@spiceworks.com.
Aug 04, 2025 - 07:30 CDT