Cloud Help Desk Mobile App notifications not being sent
Identified - We're seeing a small number of users reporting the issue started to happen again today. We reproduced it with an in house device and engineering are looking into the issue.
Oct 17, 2025 - 09:56 CDT
Monitoring - Notifications are back up and running. We are continuing to monitor the situation.
Oct 10, 2025 - 02:20 CDT
Update - Our engineering team is actively working on resolving the issue with push notifications but we don't have an ETA for a fix yet. This remains a high priority, and we will provide another update as soon as more information is available. We apologize for the continued inconvenience.
Oct 09, 2025 - 14:44 CDT
Identified - Following reports of push notifications not being sent for the mobile app, engineering have identified the likely cause. Work is underway to fix this as soon as possible.
Oct 07, 2025 - 08:29 CDT

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The Spiceworks Team

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Maintenance

Scheduled Maintenance

Cloud Help Desk Premium Plan is now live Jul 1, 2025 00:30-01:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 04, 2025 - 07:36 CDT
Scheduled - Since July 1, 2025, accounts with six (6) or more active employee seats were required to upgrade to the Premium Plan to maintain full functionality.

To avoid disruption, we temporarily allowed continued email ticketing for accounts that hadn't yet upgraded. However, starting August 11, 2025, we will begin disabling email addresses for accounts that remain over the free tier limit and have not upgraded.

How do I restore my account to full access?
To restore full access, an admin or owner must either reduce the number of active seats to five (5) or fewer, or upgrade to a premium plan.

We have a payment FAQ at: https://www.spiceworks.com/support/help-desk-cloud-edition/docs/#pp-faq

If you need assistance upgrading to a subscription - Please contact us at subscriptions@spiceworks.com.

For technical issues or inquiries, use support@spiceworks.com.
Aug 04, 2025 - 07:30 CDT
Oct 30, 2025

No incidents reported today.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Important Security Update: Mandatory password updates and account inactivity lock
Completed - The scheduled maintenance has been completed.
Oct 23, 00:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 23:30 CDT
Scheduled - What’s Changing for Your Login?
These updates specifically affect members who log in using an email address and password across our key platforms: Community, Cloud Help Desk (CHD), Inventory Online, Connectivity Dashboard, and Contracts.

1. Mandatory Password Update
For better security, we’re introducing a required password refresh for some accounts:

What’s Happening: If you haven’t changed your password in the last six months, you will be prompted to change it the next time you log in. To make it even easier, we’ll automatically send you the password reset link via email straight to your inbox.
Why? This helps ensure your credentials remain protected. You’ll be using the stricter password requirements we introduced last year, which are designed to keep your account safer.


2. Account Inactivity Lock
To further protect accounts that may no longer be in active use, we’re implementing an inactivity policy:

What’s Happening: Accounts that we believe haven’t been used for over a year will be temporarily locked.
What if my account is locked? Don’t worry, unlocking it is easy! You can regain access immediately by using the “Forgot Password” feature on the login screen.
Why? This ensures that only you can regain access, as the password reset link will be sent directly to your registered email address. This prevents unused accounts from becoming a security risk.


These steps are all part of our ongoing effort to provide you with the most secure experience possible. We appreciate your cooperation in helping us keep your accounts and our community safe!
Oct 17, 09:43 CDT
Oct 22, 2025
Oct 21, 2025
Cloud Help Desk outage
Resolved - This has now been resolved.
Oct 21, 02:41 CDT
Monitoring - Cloud Help Desk has been affected by the issues with Amazon Web Services https://health.aws.amazon.com/health/status. Amazon has reported that most requests are now completing and in our testing Cloud Help Desk is back up and running. We are continuing to monitor the situtation.
Oct 20, 04:55 CDT
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

Unresolved incident: Cloud Help Desk Mobile App notifications not being sent.

Oct 16, 2025

No incidents reported.

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